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Dag Hammarskjöld Library chat service
Dag Hammarskjöld Library chat service
Friday 3 April 2020

Topics: Resources

Working from home and need to find a report or resolution? Stuck in searching without finding what you need? Do you want an answer fast? Stop searching and start finding; chat with the UN’s research librarians!

Now you can easily reach out and get quick responses to your urgent information needs. In addition to answering questions by phone and email, the Library now offers an online chat service. From questions about UN document symbols or events in the organization’s rich history, we have already responded to over 2,000 queries.

Chat offers a familiar and comfortable way to connect to our clients when and where they need us. During the summer of 2019, we started experimenting with chat as a way to meet the changing needs of staff, delegates, and the public. By placing a popup widget on key Library websites (Ask DAG and research guides), we have quietly begun reaching out to people who were looking for timely, credible and authoritative information on all-things UN.  

Locating information on the many, complex deliberations of the UN can be overwhelming at times. Using the Chat service, you can find the UN document, the book, the database, the access requirements, the fact, the background, or the interlocutor to exchange/confirm research tactics.

We are ready to be challenged by your requests, Monday to Friday between 9 a.m. to 5 p.m. 

So, the next time you are stuck and struggling to find some piece of information, check to see if we are online and available to chat!   

Learn more here

United Nations Budget
UN Photo
Thursday 7 November 2019

Topics: Resources

As part of the management reforms proposed by Secretary-General António Guterres, the UN is switching from a biennial to an annual budget on a trial basis, beginning with the programme budget for 2020.

Since budget documents can be hard to find, the Dag Hammarskjöld Library has put together some tips on locating documents related to the proposed programme budget for 2020. The tips are part of our popular Ask DAG service, a continuously growing collection of frequently asked questions about all things UN.

Not only has the budget cycle changed, but so has the format of the proposed programme budget. According to the report of the Secretary-General on improving and streamlining the programme planning and budgeting process, the new format “would present, for the first time in one document, the previous year’s original programme plan, the measurement of the previous year’s performance, the lessons learned and the programme plan for the proposed budget year. Performance would be measured not only in quantitative, but also in qualitative, terms. It is anticipated that information on results would be more meaningful and would more effectively communicate the added value of the Organization’s work” (A/72/492/Add.1).

For more in-depth information, check out our extensive budget research guide, which documents major changes to the budget process, explains the principal budgeting bodies and their role in the process, provides links to all the resolutions on the programme budget, and helps you find all relevant documents in the UN Digital Library. The guide also includes a special section on the financing of UN peacekeeping operations.